OneCloud Knowledge Base Archives

• Receive & Open Analytics	• Text-to-Speech for Voice Alerts
• Unlimited Contacts	• Technical Support
• Two-way Conversations	• Open API
• Create Personalized Messages with Tokens	• OneCloud Paging Alerts**
• Unlimited Users	• No 160 Character Limit (longer messages will count as 2+ credits)
• Translations from English to Spanish, French & Hebrew*	• Message Scheduling
• Contact Management	• Delivery Reports
• Real-time Delivery	• Dedicated Phone Number Included
• Unlimited Contact Groups	• Automated Opt-In Feature
• Opt-Out Feature	• Auto Replies via Keywords
• Queue Call Back	• Alert Dashboard
• MS Teams Webhook	• Add Subscribers via URL or QR Code
• OneCloud SSO	• Salesforce Campaign Integration

CRM	CHROME	DESKTOP (ELITE)
4me		●
Accelo	●
Access Microsoft		●
Access Profile (Microdec Profile CRM)		●
ACT!		●
AgencyBloc	●
AMS 360	●
Apptivo²
AutoTask	●	●
Bitrix		●
BOSYS		●
Call Connect GP (Patient Connect)		●
Candor SIS (Sales Information System)		●
Carerix		●
Cliniko		●¹
ConnectWise Manage	●	●
Customer Trax	●
Denticon	●
Dezrez		●
DrChrono	●
Drift	●
Dynamics 365 Customer Engagement	●	●
eAgent	●
eGroupware		●
Envoy Taxi Dispatch System		●
eLead	●
Exact Online		●
EZLynx	●
Flexkids		●
Flywheel CRM	●
Freshdesk	●	●²
FuseMetrix		●
Goldmine		●
Google Contacts		●
Halo Service Desk (NetHelpDesk)		●
HelpScout	●
Hubspot	●	●
Infusionsoft	●
JobDiva		●
Kaseya (ITGLUE)²
Kayako	●
Keap	●	●
LDAP		●
LeadMaster	●
Lighthouse	●
Logical Office		●
MarketSharp	●
Maximizer		●
Microsoft Outlook		●
Microsoft Teams	●	●
NetSuite		●
NowCerts	●
Nutshell	●
ODBC		●
Odoo		●
OnContact CRM		●
PCHomes		●
PerfectView Online CRM		●
PestPac	●
Pharmapartners Medicom		●
Pipedrive		●
Propertyware	●
Quick Books Online		●
QuickBase	●
Really Simple Systems		●
Redspot Interactive	●
Redtail	●	●
Rev.io	●
RidderIQ		●
Robin HQ		●
RPM		●
Sage		●
Salesforce	●	●
Salos AutomaaT GO		●
Shopify		●²
Simplicate		●
Smart Advocate	●
Stripe	●
Sugar	●	●
SuperOffice		●
Syncro	●
Sysaid	●
Teamleader		●
TechMan		●
TITAN		●
Trello	●
VinSolutions	●
vTiger	●	●
webCRM		●
WebSolve		●
WhitePages	●
WinSIMS		●
Workbooks		●
Yoobi		●
Zendesk	●	●
Zoho (Crm, Recruit, Creator)	●	●

Feature	Teams with Microsoft Calling Plan	Teams Only with OneCloud Calling Plan	Teams with OneCloud PBX
Calling Plan	Microsoft PSTN Calling Plan (Uses a Third party)	OneCloud Calling Plan	OneCloud Calling Plan
Microsoft License Required	Microsoft Phone System license and per user PSTN calling plan	Microsoft Phone System license	Microsoft Phone System license
Call, Transfer, Hold	Yes	Yes	Yes
Call Pickup Groups	No	Yes	Yes
Call Blocking, Park	No	Yes	Yes
Attendant Console	No	No	Yes
Advanced PBX Features	No	No	Yes, see OneCloud features page
Cloud Voicemail	Yes	Yes	Yes
Voicemail to Email	Yes	Yes	Yes
Auto Attendant	Basic, Requires Microsoft 365 Phone System Virtual User license	Yes	Yes
Internal Caller ID	Basic Control	Yes	Yes
Native Call Reporting	No	Yes	Yes
Call Reporting	No	Yes	Yes
Call Recording	No	Yes	Yes
External Caller ID	Yes	Yes	Yes
Advanced Routing Rules	No	Yes	Yes
Automatic Call Distribution (ACD)	No	No	Yes
Desktop Phone	Teams Phone Only	Teams Phone Only	Yes, Any SIP phone and or Teams phone
Mobile Phone IOS/ Android App	Yes	Yes, Teams Only	Yes, OneCloud or Teams
Integrated Cellular plan available	No	No	Yes (OneCloud Mobile)
TelWare White Glove Installation	No	Yes	Yes
Remote support	Yes, Microsoft	Yes, TelWare 5-Star Support	Yes, TelWare 5-Star Support
SMS/ MMS Mobile Texting	No	No	Yes
Emergency Notification/ SMS Blasting	No	Yes, available with AlertBlast	Yes, available with AlertBlast
Interoperate with overhead pagers, analog devices	No	No	Yes
Secure Faxing	No	Yes, available with SecureFax	Yes, available with SecureFax
Voice to Fax detection	No	Yes	Yes
Local Phone Number	Obtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month)	Yes, 1 Local number per user included or $1 per number	Yes, 1 Local number per user included or $1 per number
Emergency Dialing and E-911	Yes	Yes	Yes
Call Queues	Basic, Requires Microsoft 365 Phone System Virtual User license		Yes
Music On Hold	Basic Control	Yes, advanced per site, group or user	Yes, advanced per site, group or user
Teams Integrated Dialing	Yes	Yes	Yes
Audio Conference Room	Add-on Audio Conferencing license	Yes	Yes
Line Pooling	No	Yes	Yes
Toll Free Numbers	Obtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month)	Yes, $10.00 per number	Yes, $10.00 per number
Virtual Meetings	Yes, Teams $4.00 per user	Yes, Teams $4.00 per user	Yes, Teams 4.00 per user or HDMeet is included with each user.
Scalable, Multi - Site	All-a cart pricing gets expensive as you grow	Yes, pooled pricing plans available	Yes, pooled pricing plans available
Softphone	Yes, Teams Only	Yes, Teams Only	Yes, Teams or OneCloud
Internal Chat	Yes	Yes	Yes
Directly control disaster recovery and IP failover	No	Yes	Yes

Features Available	OneCloud Call Center	Enhanced Reporting	XIMA
Dashboard (Wallboards) with Realtime Data	Best	●	●
Historical Reporting	●	Best	●
Call Center Routing	●		Best
Queue Call Back	●		Best
Supervisor Realtime Tools	●		Best
Cradle to Grave Reporting	●	●	●
Contact Center Agent Experience	●		Best
Web Chat			●
Cloud-Based (Hosted)	●	●	●
IVR & Auto Attendants	●		●
Skills Based Routing			●
Scheduled Reports	●	Best	●
Sentiment Analysis	● ($)
Cost	$	$	*CC + $$

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* Hebrew language can only do SMS, MMS
** OneCloud Subscription and adapter required

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