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    • Talk & Message Powerful business phone system
    • Meeting Solutions HD video conferencing & webinars
    • Fax Secure on-site & cloud faxing solutions
    • Contact Center Call center & reporting for OneCloud
    • Alert Notifications (NEW!) Emergency alerts + SMS notification blasts
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    • Apps & Open APIs Connect your favorite apps
    • CRM Integrations Works with most popular CRMs
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• Receive & Open Analytics • Text-to-Speech for Voice Alerts
• Unlimited Contacts• Technical Support
• Two-way Conversations• Open API
• Create Personalized Messages with Tokens• OneCloud Paging Alerts**
• Unlimited Users• No 160 Character Limit (longer messages will count as 2+ credits)
• Translations from English to Spanish, French & Hebrew*• Message Scheduling
• Contact Management• Delivery Reports
• Real-time Delivery• Dedicated Phone Number Included
• Unlimited Contact Groups• Automated Opt-In Feature
• Opt-Out Feature• Auto Replies via Keywords
• Queue Call Back• Alert Dashboard
• MS Teams Webhook• Add Subscribers via URL or QR Code
• OneCloud SSO• Salesforce Campaign Integration

* Hebrew language can only do SMS, MMS
** OneCloud Subscription and adapter required

CRMCHROMEDESKTOP (ELITE)
4me

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Accelo

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Access Microsoft

●

Access Profile (Microdec Profile CRM)

●

ACT!

●

AgencyBloc

●

AMS 360

●

Apptivo2
AutoTask

●

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Bitrix

●

BOSYS

●

Call Connect GP (Patient Connect)

●

Candor SIS (Sales Information System)

●

Carerix

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Cliniko

●1

ConnectWise Manage

●

●

Customer Trax

●

Denticon

●

Dezrez

●

DrChrono

●

Drift

●

Dynamics 365 Customer Engagement

●

●

eAgent

●

eGroupware

●

Envoy Taxi Dispatch System

●

eLead

●

Exact Online

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EZLynx

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Flexkids

●

Flywheel CRM

●

Freshdesk

●

●2

FuseMetrix

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Goldmine

●

Google Contacts

●

Halo Service Desk (NetHelpDesk)

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HelpScout

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Hubspot

●

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Infusionsoft

●

JobDiva

●

Kaseya (ITGLUE)2
Kayako

●

Keap

●

●

LDAP

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LeadMaster

●

Lighthouse

●

Logical Office

●

MarketSharp

●

Maximizer

●

Microsoft Outlook

●

Microsoft Teams

●

●

NetSuite

●

NowCerts

●

Nutshell

●

ODBC

●

Odoo

●

OnContact CRM

●

PCHomes

●

PerfectView Online CRM

●

PestPac

●

Pharmapartners Medicom

●

Pipedrive

●

Propertyware

●

Quick Books Online

●

QuickBase

●

Really Simple Systems

●

Redspot Interactive

●

Redtail

●

●

Rev.io

●

RidderIQ

●

Robin HQ

●

RPM

●

Sage

●

Salesforce

●

●

Salos AutomaaT GO

●

Shopify

●2

Simplicate

●

Smart Advocate

●

Stripe

●

Sugar

●

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SuperOffice

●

Syncro

●

Sysaid

●

Teamleader

●

TechMan

●

TITAN

●

Trello

●

VinSolutions

●

vTiger

●

●

webCRM

●

WebSolve

●

WhitePages

●

WinSIMS

●

Workbooks

●

Yoobi

●

Zendesk

●

●

Zoho (Crm, Recruit, Creator)

●

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FeatureTeams with Microsoft Calling PlanTeams Only with OneCloud Calling PlanTeams with OneCloud PBX
Calling PlanMicrosoft PSTN Calling Plan (Uses a Third party) OneCloud Calling PlanOneCloud Calling Plan
Microsoft License RequiredMicrosoft Phone System license and per user PSTN calling planMicrosoft Phone System license Microsoft Phone System license
Call, Transfer, HoldYesYesYes
Call Pickup GroupsNoYesYes
Call Blocking, ParkNoYesYes
Attendant ConsoleNoNoYes
Advanced PBX FeaturesNoNoYes, see OneCloud features page
Cloud VoicemailYesYesYes
Voicemail to EmailYesYesYes
Auto AttendantBasic, Requires Microsoft 365 Phone System Virtual User license YesYes
Internal Caller IDBasic ControlYesYes
Native Call ReportingNoYesYes
Call ReportingNoYesYes
Call RecordingNoYesYes
External Caller IDYesYesYes
Advanced Routing RulesNoYesYes
Automatic Call Distribution (ACD)NoNoYes
Desktop PhoneTeams Phone OnlyTeams Phone OnlyYes, Any SIP phone and or Teams phone
Mobile Phone IOS/ Android AppYesYes, Teams OnlyYes, OneCloud or Teams
Integrated Cellular plan availableNoNoYes (OneCloud Mobile)
TelWare White Glove InstallationNoYesYes
Remote supportYes, MicrosoftYes, TelWare 5-Star SupportYes, TelWare 5-Star Support
SMS/ MMS Mobile TextingNoNoYes
Emergency Notification/ SMS BlastingNoYes, available with AlertBlastYes, available with AlertBlast
Interoperate with overhead pagers, analog devicesNoNoYes
Secure Faxing NoYes, available with SecureFaxYes, available with SecureFax
Voice to Fax detection NoYesYes
Local Phone NumberObtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month)Yes, 1 Local number per user included or $1 per numberYes, 1 Local number per user included or $1 per number
Emergency Dialing and E-911YesYesYes
Call QueuesBasic, Requires Microsoft 365 Phone System Virtual User license Yes
Music On HoldBasic ControlYes, advanced per site, group or userYes, advanced per site, group or user
Teams Integrated DialingYesYesYes
Audio Conference RoomAdd-on Audio Conferencing license YesYes
Line PoolingNoYesYes
Toll Free NumbersObtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month)Yes, $10.00 per number Yes, $10.00 per number
Virtual MeetingsYes, Teams $4.00 per user Yes, Teams $4.00 per user Yes, Teams 4.00 per user or HDMeet is included with each user.
Scalable, Multi - SiteAll-a cart pricing gets expensive as you growYes, pooled pricing plans availableYes, pooled pricing plans available
SoftphoneYes, Teams OnlyYes, Teams OnlyYes, Teams or OneCloud
Internal ChatYesYesYes
Directly control disaster recovery and IP failoverNoYesYes

Features Available

OneCloud Call Center

Enhanced Reporting

XIMA

Dashboard (Wallboards) with Realtime Data

Best

●

●

Historical Reporting

●

Best

●

Call Center Routing

●

Best

Queue Call Back

●

Best

Supervisor Realtime Tools

●

Best

Cradle to Grave Reporting

●

●

●

Contact Center Agent Experience

●

Best

Web Chat

●

Cloud-Based (Hosted)

●

●

●

IVR & Auto Attendants

●

●

Skills Based Routing

●

Scheduled Reports

●

Best

●

Sentiment Analysis

● ($)

Cost

$

$

*CC + $$

* Requires OneCloud Call Center

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