OneCloud Call Center Plans & Pricing
Compare Plans
CALL CENTER AGENT 1
Plans starting at
$34.99
/user/month
Call Center Agents
Unlimited Calling in the US and Canada
Basic Calling Features
OneCloud Meet Video Conferencing
Mobile Apps
Softphone with Agent Tools
Advanced Call Queue Features
.
CALL CENTER SUPERVISOR
Plans starting at
$49.99
/user/month
Call Center Supervisors
Unlimited Calling in the US and Canada
Basic Calling Features
OneCloud Meet Video Conferencing
Mobile Apps
Softphone
Advanced Call Queue Tools
Call Queue Supervisor Tools
Important details and disclaimers
Acceptable Use Policy applies to all plans.
Other taxes and fees such as the Federal Universal Service Recovery Fee, E911 Service Fee, Compliance and Administrative Cost Recovery Fee, 911 Fee, and State and Local Taxes, may apply.
Subject to the Terms of Service.
1 Minimum of 1 Call Center Supervisor license is required for call center features.
3 International calls will be charged at the current rates published in our international rates table.
4 This service includes up to 400 SMS (text messages) and 100 MMS (multi-media messages) per month, per user. Overages are billed in increments of $10 per 500 messages. If the contracted use voice coverage is expired/canceled, the Customer has the option to continue using the Provider SMS service for a fee of $20.00 per month. To send bulk messages, please see our AlertBlast product. Customers agree and are responsible to maintain A2P messaging compliance as listed in our Terms of Service.
Rather talk to our experts?
OneCloud Call Center Pricing
Compare Plans
SIMPLE
Plans starting at
$14.99
/user/month
Perfect for Lobby and Break Room Phones
Unlimited Calling in the US and Canada
Basic Calling Features
.
.
.
MODERN
Plans starting at
$24.99
/user/month
Perfect for High Call Volume Users
Unlimited Calling in the US and Canada
Basic Calling Features
OneCloud Meet Video Conferencing
Mobile Apps
Softphone
FEATURE | SIMPLE | MODERN | CALL CENTER AGENT | CALL CENTER SUPERVISOR |
High-definition (HD) Audio | ● | ● | ● | ● |
Basic Calling Features | ● | ● | ● | ● |
99.999% Uptime | ● | ● | ● | ● |
Integrations | ● | ● | ● | ● |
24/7 Support | ● | ● | ● | ● |
SSO (Single Sign-on) | ● | ● | ● | ● |
Multi-site admin and management | ● | ● | ● | ● |
New Customer Training | ● | ● | ● | ● |
Constantly Updated System | ● | ● | ● | ● |
Voicemail | ● | ● | ● | ● |
Visual Voicemail | ● | ● | ● | ● |
International Dialing3 | $ | $ | $ | $ |
Compatibility with most SIP phones | ● | ● | ● | ● |
BYOD Options | ● | ● | ● | ● |
Quality-of-service reports | ● | ● | ● | ● |
APIs and Zapier | ● | ● | ● | ● |
Direct Inward Dial (DIDs) | $ | ● | ● | ● |
Cradle to Grave Call Tracing | ● | ● | ● | ● |
OneCloud Meet Video Conferencing | ● | ● | ● |
|
Voicemail Transcription | ● | ● | ● |
|
Call log reports | ● | ● | ● |
|
Instant Messaging | ● | ● | ● |
|
Audio Conferencing | ● | ● | ● |
|
Mobile Applications | ● | ● | ● |
|
WebPhone | ● | ● | ● |
|
Easy-to-use Web Portal | ● | ● | ● |
|
Business SMS 4 | ● | ● | ● |
|
CRM Integrator for Chrome | ● | ● | ● |
|
CRM Integrator for Desktop | $ | $ | $ |
|
Microsoft Teams Integration | $ | $ | $ |
|
Call Transcription | $ | $ | $ |
|
Sentiment Analysis | $ | $ | $ |
|
Hot desking | ● | ● |
||
Advanced Call Queue Features | ● | ● |
||
SMS Queuing | ● | ● |
||
Real-time Queue Analytics | ● |
|||
TTY | $ | $ | $ | $ |
MOST POPULAR
BASIC
FREE
/user/month
Up to 10 Conference Participants (Audio & Video)
5 Concurrent Video Streams
No Time limits
.
.
.
.
STANDARD
$12.99*
/user/month
Up to 50 Conference Participants (Audio & Video)
25 Concurrent Video Streams
1 Custom Meeting URL
Microsoft Outlook Add-In
Business Hours Support
Chrome Scheduling Plugin
* Included with OneCloud Modern User
PRO
$16.99*
/user/month
Up to 100 Conference Participants (Audio & Video)
30 Concurrent HD Video Streams
2 Custom Meeting URL(s)
Meeting Recording
Unlimited Recording Storage
Transcription
* Can be added to OneCloud Simple User or Modern User
ENTERPRISE
$19.99
/user/month
Up to 200 Conference Participants (Audio & Video)
35 Concurrent Video Streams
5 Custom Meeting URL(s)
International Dial-In
End-To-End Encryption
Breakout Rooms
* Can be added to OneCloud Simple User or Modern User
Compare OneCloud Connect™ Video Plans
FEATURE | BASIC | STANDARD | PRO | ENTERPRISE |
Full HD | ● | ● | ● | ● |
Meeting Duration | Unlimited | Unlimited | Unlimited | Unlimited |
Conference Participants (Audio & Video) | 10 | 50 | 100 | 200 |
Concurrent HD Video Streams | 5 | 25 | 30 | 35 |
Custom Meeting URL(s) | 0 | 1 | 2 | 5 |
Ad-hoc Instant Meetings | ● | ● | ● | ● |
Schedule Meetings in Advance | ● | ● | ● | ● |
Browser Native | ● | ● | ● | ● |
Mobile Applications | ● | ● | ● | ● |
Mobile Screenshare (Android) | ● | ● | ● | ● |
Low Bandwidth Mode | ● | ● | ● | ● |
Per User Volume Controls | ● | ● | ● | ● |
Closed Captions | ● | ● | ● | ● |
Chat | ● | ● | ● | ● |
Emojis 👍 | ● | ● | ● | ● |
Desktop and Application Sharing | ● | ● | ● | ● |
Audio Sharing | ● | ● | ● | ● |
Multiple Simultaneous Screen Shares | ● | ● | ● | ● |
Video Sharing | ● | ● | ● | ● |
Raise Hand | ● | ● | ● | ● |
Reactions | ● | ● | ● | ● |
Push-to-Talk & Keybindings | ● | ● | ● | ● |
Virtual Backgrounds | ● | ● | ● | ● |
Blurred Background | ● | ● | ● | ● |
Progressive Web App Support (Installable) | ● | ● | ● | ● |
Use Conference Room Video Systems | ● | ● | ● | ● |
Meeting Lobby | ● | ● | ● | ● |
Telephone Dial-In | ● | ● | ● | ● |
Telephone Dial-out | ● | ● | ● | ● |
Active Speaker View | ● | ● | ● | ● |
Secure Socket Layer (SSL) Encryption | ● | ● | ● | ● |
AES-256 Bit Encryption | ● | ● | ● | ● |
SOC2 Certified Data Centers | ● | ● | ● | ● |
HIPAA Compliant | ● | ● | ● | ● |
Talk Time Stats | ● | ● | ● | ● |
Audio/Video Moderation | ● | ● | ● | ● |
Mute All & Disable All Video Buttons | ● | ● | ● | ● |
Kick Participant | ● | ● | ● | ● |
Desktop App (Coming Soon) | ● | ● | ● | ● |
Multi-Language Support | ● | ● | ● | ● |
Meeting Password | ● | ● | ● | ● |
Facial Expression Statistics | ● | ● | ● |
|
Live Stream to YouTube | ● | ● | ● |
|
Microsoft Outlook Add-in | ● | ● | ● |
|
Business-Hours Support | ● | ● | ● |
|
Chrome Scheduling Plugin | ● | ● | ● |
|
OneCloud Single Sign-On | ● | ● | ● |
|
Recording | ● | ● |
||
Unlimited Recording Storage | ● | ● |
||
Transcription | ● | ● |
||
International Dial-in | ● |
|||
End-to-End Encryption (Chrome Only) | ● |
|||
Breakout Rooms | ● |
|||
Webinars | $ | $ | $ |
|
Volume Discounts | ● |
Important details and disclaimers
Acceptable Use Policy applies to all plans.
Other taxes and fees such as the Federal Universal Service Recovery Fee, E911 Service Fee, Compliance and Administrative Cost Recovery Fee, 911 Fee, and State and Local Taxes, may apply.
Subject to the Terms of Service.
1 Minimum of 1 Call Center Supervisor license is required for call center features.
3 International calls will be charged at the current rates published in our international rates table.
4 This service includes up to 400 SMS (text messages) and 100 MMS (multi-media messages) per month, per user. Overages are billed in increments of $10 per 500 messages. If the contracted use voice coverage is expired/canceled, the Customer has the option to continue using the Provider SMS service for a fee of $20.00 per month. To send bulk messages, please see our AlertBlast product. Customers agree and are responsible to maintain A2P messaging compliance as listed in our Terms of Service.
CALL CENTER AGENT 1
Plans starting at
$34.99
/user/month
Call Center Agents
Unlimited Calling in the US and Canada
Basic Calling Features
OneCloud Meet Video Conferencing
Mobile Apps
Softphone with Agent Tools
Advanced Call Queue Features
.
CALL CENTER SUPERVISOR
Plans starting at
$49.99
/user/month
Call Center Supervisors
Unlimited Calling in the US and Canada
Basic Calling Features
OneCloud Meet Video Conferencing
Mobile Apps
Softphone
Advanced Call Queue Tools
Call Queue Supervisor Tools
FEATURE | SIMPLE | MODERN | CALL CENTER AGENT | CALL CENTER SUPERVISOR |
High-definition (HD) Audio | ● | ● | ● | ● |
Basic Calling Features | ● | ● | ● | ● |
99.999% Uptime | ● | ● | ● | ● |
Integrations | ● | ● | ● | ● |
24/7 Support | ● | ● | ● | ● |
SSO (Single Sign-on) | ● | ● | ● | ● |
Multi-site admin and management | ● | ● | ● | ● |
New Customer Training | ● | ● | ● | ● |
Constantly Updated System | ● | ● | ● | ● |
Voicemail | ● | ● | ● | ● |
Visual Voicemail | ● | ● | ● | ● |
International Dialing3 | $ | $ | $ | $ |
Compatibility with most SIP phones | ● | ● | ● | ● |
BYOD Options | ● | ● | ● | ● |
Quality-of-service reports | ● | ● | ● | ● |
APIs and Zapier | ● | ● | ● | ● |
Direct Inward Dial (DIDs) | $ | ● | ● | ● |
Cradle to Grave Call Tracing | ● | ● | ● | ● |
OneCloud Meet Video Conferencing | ● | ● | ● |
|
Voicemail Transcription | ● | ● | ● |
|
Call log reports | ● | ● | ● |
|
Instant Messaging | ● | ● | ● |
|
Audio Conferencing | ● | ● | ● |
|
Mobile Applications | ● | ● | ● |
|
WebPhone | ● | ● | ● |
|
Easy-to-use Web Portal | ● | ● | ● |
|
Business SMS 4 | ● | ● | ● |
|
CRM Integrator for Chrome | ● | ● | ● |
|
CRM Integrator for Desktop | $ | $ | $ |
|
Microsoft Teams Integration | $ | $ | $ |
|
Call Transcription | $ | $ | $ |
|
Sentiment Analysis | $ | $ | $ |
|
Hot desking | ● | ● |
||
Advanced Call Queue Features | ● | ● |
||
SMS Queuing | ● | ● |
||
Real-time Queue Analytics | ● |
|||
TTY | $ | $ | $ | $ |
MOST POPULAR
BASIC
FREE
/user/month
Up to 10 Conference Participants (Audio & Video)
5 Concurrent Video Streams
No Time limits
.
.
.
.
STANDARD
$12.99*
/user/month
Up to 50 Conference Participants (Audio & Video)
25 Concurrent Video Streams
1 Custom Meeting URL
Microsoft Outlook Add-In
Business Hours Support
Chrome Scheduling Plugin
* Included with OneCloud Modern User
PRO
$16.99*
/user/month
Up to 100 Conference Participants (Audio & Video)
30 Concurrent HD Video Streams
2 Custom Meeting URL(s)
Meeting Recording
Unlimited Recording Storage
Transcription
* Can be added to OneCloud Simple User or Modern User
ENTERPRISE
$19.99
/user/month
Up to 200 Conference Participants (Audio & Video)
35 Concurrent Video Streams
5 Custom Meeting URL(s)
International Dial-In
End-To-End Encryption
Breakout Rooms
* Can be added to OneCloud Simple User or Modern User
Compare OneCloud Connect™ Video Plans
FEATURE | BASIC | STANDARD | PRO | ENTERPRISE |
Full HD | ● | ● | ● | ● |
Meeting Duration | Unlimited | Unlimited | Unlimited | Unlimited |
Conference Participants (Audio & Video) | 10 | 50 | 100 | 200 |
Concurrent HD Video Streams | 5 | 25 | 30 | 35 |
Custom Meeting URL(s) | 0 | 1 | 2 | 5 |
Ad-hoc Instant Meetings | ● | ● | ● | ● |
Schedule Meetings in Advance | ● | ● | ● | ● |
Browser Native | ● | ● | ● | ● |
Mobile Applications | ● | ● | ● | ● |
Mobile Screenshare (Android) | ● | ● | ● | ● |
Low Bandwidth Mode | ● | ● | ● | ● |
Per User Volume Controls | ● | ● | ● | ● |
Closed Captions | ● | ● | ● | ● |
Chat | ● | ● | ● | ● |
Emojis 👍 | ● | ● | ● | ● |
Desktop and Application Sharing | ● | ● | ● | ● |
Audio Sharing | ● | ● | ● | ● |
Multiple Simultaneous Screen Shares | ● | ● | ● | ● |
Video Sharing | ● | ● | ● | ● |
Raise Hand | ● | ● | ● | ● |
Reactions | ● | ● | ● | ● |
Push-to-Talk & Keybindings | ● | ● | ● | ● |
Virtual Backgrounds | ● | ● | ● | ● |
Blurred Background | ● | ● | ● | ● |
Progressive Web App Support (Installable) | ● | ● | ● | ● |
Use Conference Room Video Systems | ● | ● | ● | ● |
Meeting Lobby | ● | ● | ● | ● |
Telephone Dial-In | ● | ● | ● | ● |
Telephone Dial-out | ● | ● | ● | ● |
Active Speaker View | ● | ● | ● | ● |
Secure Socket Layer (SSL) Encryption | ● | ● | ● | ● |
AES-256 Bit Encryption | ● | ● | ● | ● |
SOC2 Certified Data Centers | ● | ● | ● | ● |
HIPAA Compliant | ● | ● | ● | ● |
Talk Time Stats | ● | ● | ● | ● |
Audio/Video Moderation | ● | ● | ● | ● |
Mute All & Disable All Video Buttons | ● | ● | ● | ● |
Kick Participant | ● | ● | ● | ● |
Desktop App (Coming Soon) | ● | ● | ● | ● |
Multi-Language Support | ● | ● | ● | ● |
Meeting Password | ● | ● | ● | ● |
Facial Expression Statistics | ● | ● | ● |
|
Live Stream to YouTube | ● | ● | ● |
|
Microsoft Outlook Add-in | ● | ● | ● |
|
Business-Hours Support | ● | ● | ● |
|
Chrome Scheduling Plugin | ● | ● | ● |
|
OneCloud Single Sign-On | ● | ● | ● |
|
Recording | ● | ● |
||
Unlimited Recording Storage | ● | ● |
||
Transcription | ● | ● |
||
International Dial-in | ● |
|||
End-to-End Encryption (Chrome Only) | ● |
|||
Breakout Rooms | ● |
|||
Webinars | $ | $ | $ |
|
Volume Discounts | ● |
Important details and disclaimers
Acceptable Use Policy applies to all plans.
Other taxes and fees such as the Federal Universal Service Recovery Fee, E911 Service Fee, Compliance and Administrative Cost Recovery Fee, 911 Fee, and State and Local Taxes, may apply.
Subject to the Terms of Service.
1 Minimum of 1 Call Center Supervisor license is required for call center features.
3 International calls will be charged at the current rates published in our international rates table.
4 This service includes up to 400 SMS (text messages) and 100 MMS (multi-media messages) per month, per user. Overages are billed in increments of $10 per 500 messages. If the contracted use voice coverage is expired/canceled, the Customer has the option to continue using the Provider SMS service for a fee of $20.00 per month. To send bulk messages, please see our AlertBlast product. Customers agree and are responsible to maintain A2P messaging compliance as listed in our Terms of Service.
OneCloud Mobile™
Plans starting at
$14.99
/user/month
Perfect for keeping a Personal and Business line on ONE phone
Second SIM Data or Data Share Plan Required
(Additional licensing required for Data Plans)
Available on Apple iPhone XR & above, Samsung Galaxy S21 Series, and Nokia 6300 (included with OneCloud Mobile Term Plan)
OneCloud Mobile VoLTE, SMS, & Unified Connections Link
Uses AT&T Voice Over LTE Cellular Network
Company owned DID, never leaves with Employee
Cellular Number Management and more!
Rather talk to our experts?
Contact us for a free consultation or product demo.
OneCloud Call Center Pricing
Compare Plans
CALL CENTER AGENT 1
Plans starting at
$34.99
/user/month
Call Center Agents
Unlimited Calling in the US and Canada
Basic Calling Features
OneCloud Meet Video Conferencing
Mobile Apps
Softphone with Agent Tools
Advanced Call Queue Features
.
CALL CENTER SUPERVISOR
Plans starting at
$49.99
/user/month
Call Center Supervisors
Unlimited Calling in the US and Canada
Basic Calling Features
OneCloud Meet Video Conferencing
Mobile Apps
Softphone
Advanced Call Queue Tools
Call Queue Supervisor Tools
Important details and disclaimers
Acceptable Use Policy applies to all plans.
Other taxes and fees such as the Federal Universal Service Recovery Fee, E911 Service Fee, Compliance and Administrative Cost Recovery Fee, 911 Fee, and State and Local Taxes, may apply.
Subject to the Terms of Service.
1 Minimum of 1 Call Center Supervisor license is required for call center features.
3 International calls will be charged at the current rates published in our international rates table.
4 This service includes up to 400 SMS (text messages) and 100 MMS (multi-media messages) per month, per user. Overages are billed in increments of $10 per 500 messages. If the contracted use voice coverage is expired/canceled, the Customer has the option to continue using the Provider SMS service for a fee of $20.00 per month. To send bulk messages, please see our AlertBlast product. Customers agree and are responsible to maintain A2P messaging compliance as listed in our Terms of Service.