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Operator Connect for Microsoft Teams

Purple is popular.
OneCloud is a certified Operator Connect partner | Microsoft Teams

Operator Connect for Microsoft Teams

Purple is popular.
OneCloud is a certified Operator Connect partner | Microsoft Teams

What is Operator Connect?

A Microsoft platform designed for authorized third-party providers to facilitate Public Switched Telephone Network (PSTN)
calling via Microsoft Teams Phone.

Certified

Native Teams

Optimize Costs

Uptime Reliability

Fully compliant partner in Operator Connect Program

Simple usability for your users - local and international calls from within the Teams application

Consolidate communications vendors, equipment and tools into a single source

SLA requirements including exceeding 99.999% and fully geo-redundant interconnections for unparalleled reliability

Is Operator Connect for Microsoft Teams Right for You?

If you need complete telephony control, want to keep some on-prem equipment, and have coding skills, then Direct Routing is still perfect for you. If you value ease of use, and you don't want to manage your SBCs in-house, give Operator Connect a go.

Don't have PowerShell knowledge

Have a global, distributed workforce

Want to fully migrate to the cloud

Need a direct-to-carrier relationship

Prefer number self-servicing

The Differences Between Operator Connect and Direct Routing as a Service

Microsoft Teams Direct Routing

Operator Connect Comparison

Bring your own carrier

Choose from approved carriers

On-premises or cloud managed SBC

Cloud only 

Session border controllers must be approved

Operators must be verified by Microsoft

Managed, indirect connection between carrier & Microsoft 

Direct connection between carrier network & Microsoft 

Numbers managed on third-party software

Numbers managed in Teams Admin Center

Different interface per SBC

Same interface if you have multiple carriers

Available wherever your SBC is

Not available in all countries

Third-party SBC SLA

Microsoft SLA 

Support for legacy PBX functionality via SBC

Legacy PBX functionality not supported

Supports all PBX integrations

Supports Microsoft 365 approved integrations

Supports hybrid deployments

No support for hybrid deployments

Configurable voice routing

Standard voice routing only

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