Introduce Yourself
Let’s get started building the perfect communications solution for your business.
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800.637.3148
Once your deal has been submitted, you will receive an automated email letting you know the form was successfully received. Our team will review the deal for approval and reply to you within 48 hours.
• Receive & Open Analytics | • Text-to-Speech for Voice Alerts |
• Unlimited Contacts | • Technical Support |
• Two-way Conversations | • Open API |
• Create Personalized Messages with Tokens | • OneCloud Paging Alerts** |
• Unlimited Users | • No 160 Character Limit (longer messages will count as 2+ credits) |
• Translations from English to Spanish, French & Hebrew* | • Message Scheduling |
• Contact Management | • Delivery Reports |
• Real-time Delivery | • Dedicated Phone Number Included |
• Unlimited Contact Groups | • Automated Opt-In Feature |
• Opt-Out Feature | • Auto Replies via Keywords |
• Queue Call Back | • Alert Dashboard |
• MS Teams Webhook | • Add Subscribers via URL or QR Code |
• OneCloud SSO | • Salesforce Campaign Integration |
CRM | CHROME | DESKTOP (ELITE) |
---|---|---|
4me | ● |
|
Accelo | ● | |
Access Microsoft | ● |
|
Access Profile (Microdec Profile CRM) | ● |
|
ACT! | ● |
|
AgencyBloc | ● | |
AMS 360 | ● | |
Apptivo2 | ||
AutoTask | ● | ● |
Bitrix | ● |
|
BOSYS | ● |
|
Call Connect GP (Patient Connect) | ● |
|
Candor SIS (Sales Information System) | ● |
|
Carerix | ● |
|
Cliniko | ●1 |
|
ConnectWise Manage | ● | ● |
Customer Trax | ● | |
Denticon | ● | |
Dezrez | ● |
|
DrChrono | ● | |
Drift | ● | |
Dynamics 365 Customer Engagement | ● | ● |
eAgent | ● | |
eGroupware | ● |
|
Envoy Taxi Dispatch System | ● |
|
eLead | ● | |
Exact Online | ● |
|
EZLynx | ● | |
Flexkids | ● |
|
Flywheel CRM | ● | |
Freshdesk | ● | ●2 |
FuseMetrix | ● |
|
Goldmine | ● |
|
Google Contacts | ● |
|
Halo Service Desk (NetHelpDesk) | ● |
|
HelpScout | ● | |
Hubspot | ● | ● |
Infusionsoft | ● | |
JobDiva | ● |
|
Kaseya (ITGLUE)2 | ||
Kayako | ● | |
Keap | ● | ● |
LDAP | ● |
|
LeadMaster | ● | |
Lighthouse | ● | |
Logical Office | ● |
|
MarketSharp | ● | |
Maximizer | ● |
|
Microsoft Outlook | ● |
|
Microsoft Teams | ● | ● |
NetSuite | ● |
|
NowCerts | ● | |
Nutshell | ● | |
ODBC | ● |
|
Odoo | ● |
|
OnContact CRM | ● |
|
PCHomes | ● |
|
PerfectView Online CRM | ● |
|
PestPac | ● | |
Pharmapartners Medicom | ● |
|
Pipedrive | ● |
|
Propertyware | ● | |
Quick Books Online | ● |
|
QuickBase | ● | |
Really Simple Systems | ● |
|
Redspot Interactive | ● | |
Redtail | ● | ● |
Rev.io | ● | |
RidderIQ | ● |
|
Robin HQ | ● |
|
RPM | ● |
|
Sage | ● |
|
Salesforce | ● | ● |
Salos AutomaaT GO | ● |
|
Shopify | ●2 |
|
Simplicate | ● |
|
Smart Advocate | ● | |
Stripe | ● | |
Sugar | ● | ● |
SuperOffice | ● |
|
Syncro | ● | |
Sysaid | ● | |
Teamleader | ● |
|
TechMan | ● |
|
TITAN | ● |
|
Trello | ● | |
VinSolutions | ● | |
vTiger | ● | ● |
webCRM | ● |
|
WebSolve | ● |
|
WhitePages | ● | |
WinSIMS | ● |
|
Workbooks | ● |
|
Yoobi | ● |
|
Zendesk | ● | ● |
Zoho (Crm, Recruit, Creator) | ● | ● |
Feature | Teams with Microsoft Calling Plan | Teams Only with OneCloud Calling Plan | Teams with OneCloud PBX |
---|---|---|---|
Calling Plan | Microsoft PSTN Calling Plan (Uses a Third party) | OneCloud Calling Plan | OneCloud Calling Plan |
Microsoft License Required | Microsoft Phone System license and per user PSTN calling plan | Microsoft Phone System license | Microsoft Phone System license |
Call, Transfer, Hold | Yes | Yes | Yes |
Call Pickup Groups | No | Yes | Yes |
Call Blocking, Park | No | Yes | Yes |
Attendant Console | No | No | Yes |
Advanced PBX Features | No | No | Yes, see OneCloud features page |
Cloud Voicemail | Yes | Yes | Yes |
Voicemail to Email | Yes | Yes | Yes |
Auto Attendant | Basic, Requires Microsoft 365 Phone System Virtual User license | Yes | Yes |
Internal Caller ID | Basic Control | Yes | Yes |
Native Call Reporting | No | Yes | Yes |
Call Reporting | No | Yes | Yes |
Call Recording | No | Yes | Yes |
External Caller ID | Yes | Yes | Yes |
Advanced Routing Rules | No | Yes | Yes |
Automatic Call Distribution (ACD) | No | No | Yes |
Desktop Phone | Teams Phone Only | Teams Phone Only | Yes, Any SIP phone and or Teams phone |
Mobile Phone IOS/ Android App | Yes | Yes, Teams Only | Yes, OneCloud or Teams |
Integrated Cellular plan available | No | No | Yes (OneCloud Mobile) |
TelWare White Glove Installation | No | Yes | Yes |
Remote support | Yes, Microsoft | Yes, TelWare 5-Star Support | Yes, TelWare 5-Star Support |
SMS/ MMS Mobile Texting | No | No | Yes |
Emergency Notification/ SMS Blasting | No | Yes, available with AlertBlast | Yes, available with AlertBlast |
Interoperate with overhead pagers, analog devices | No | No | Yes |
Secure Faxing | No | Yes, available with SecureFax | Yes, available with SecureFax |
Voice to Fax detection | No | Yes | Yes |
Local Phone Number | Obtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month) | Yes, 1 Local number per user included or $1 per number | Yes, 1 Local number per user included or $1 per number |
Emergency Dialing and E-911 | Yes | Yes | Yes |
Call Queues | Basic, Requires Microsoft 365 Phone System Virtual User license | Yes | |
Music On Hold | Basic Control | Yes, advanced per site, group or user | Yes, advanced per site, group or user |
Teams Integrated Dialing | Yes | Yes | Yes |
Audio Conference Room | Add-on Audio Conferencing license | Yes | Yes |
Line Pooling | No | Yes | Yes |
Toll Free Numbers | Obtained through Microsoft Third Party using Communication Credits ($50.00 minimum recharge per month) | Yes, $10.00 per number | Yes, $10.00 per number |
Virtual Meetings | Yes, Teams $4.00 per user | Yes, Teams $4.00 per user | Yes, Teams 4.00 per user or HDMeet is included with each user. |
Scalable, Multi - Site | All-a cart pricing gets expensive as you grow | Yes, pooled pricing plans available | Yes, pooled pricing plans available |
Softphone | Yes, Teams Only | Yes, Teams Only | Yes, Teams or OneCloud |
Internal Chat | Yes | Yes | Yes |
Directly control disaster recovery and IP failover | No | Yes | Yes |
Features Available | OneCloud Call Center | Enhanced Reporting | XIMA |
---|---|---|---|
Dashboard (Wallboards) with Realtime Data | Best | ● | ● |
Historical Reporting | ● | Best | ● |
Call Center Routing | ● | Best |
|
Queue Call Back | ● | Best |
|
Supervisor Realtime Tools | ● | Best |
|
Cradle to Grave Reporting | ● | ● | ● |
Contact Center Agent Experience | ● | Best |
|
Web Chat | ● |
||
Cloud-Based (Hosted) | ● | ● | ● |
IVR & Auto Attendants | ● | ● |
|
Skills Based Routing | ● |
||
Scheduled Reports | ● | Best | ● |
Sentiment Analysis | ● ($) | ||
Cost | $ | $ | *CC + $$ |
* Requires OneCloud Call Center
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