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Virtual Call Center Solutions
Find out what makes our customers so excited about working with
OneCloud CX™. Reach out today to schedule your product demo.
Virtual Call Center Solutions
Find out what makes our customers so excited about working with OneCloud CX™. Reach out today to schedule your product demo.
What is a Virtual Call Center for Remote Agents?
Virtual call centers are cloud-based contact centers that enable enterprises to decentralize operations, saving costs while ensuring high-quality customer service. By recruiting agents globally, organizations can attract diverse talent and create a geographically dispersed workforce, allowing agents to work remotely from home or various centers worldwide.
What is a Virtual Call Center for Remote Agents?
Virtual call centers are cloud-based contact centers that enable enterprises to decentralize operations, saving costs while ensuring high-quality customer service. By recruiting agents globally, organizations can attract diverse talent and create a geographically dispersed workforce, allowing agents to work remotely from home or various centers worldwide.
The OneCloud Virtual Call Center Solutions for Remote Agents
OneCloud offers a cloud-based virtual call center solution and remote contact center software for flexible and efficient customer service. Our platform enables you to seamlessly transition between peak and low times, recruit talent globally, and provide a complete omnichannel customer experience. With our omnichannel quality management solution, you can score 100% of customer interactions, enhance agent performance, and ensure a high-quality customer journey in your remote call center.
The OneCloud Virtual Call Center Solutions for Remote Agents
OneCloud offers a cloud-based virtual call center solution and remote contact center software for flexible and efficient customer service. Our platform enables you to seamlessly transition between peak and low times, recruit talent globally, and provide a complete omnichannel customer experience. With our omnichannel quality management solution, you can score 100% of customer interactions, enhance agent performance, and ensure a high-quality customer journey in your remote call center.
Choose OneCloud for the Best Customer and Agent Experience
Choose OneCloud for the Best Customer and Agent Experience
Geographic Flexibility
Optimize resources across time zones for 24/7 support and leverage agents based on skill, cost, and geography
Seamless International Communication and Agent Seat Map
Stay in touch easily through personal wall boards and internal chat systems and utilize remote contact center setup and internal chat
Built-In Quality Assurance
AI-powered quality management for remote agents and real-time monitoring and sentiment analysis
Business Continuity
Robust systems and Active architecture for uninterrupted service and intelligent routing ensure the right agents to handle calls
Work from Home Flexibility
Agents can use home computers, and OneCloud CX™ offers PSTN, Mobile, Web, RTC, softphone, or desk phones to connect
Unified Agent Desktop
Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey
Unified Agent Desktop
Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey
Quality Assurance for Remote Agents
Boost customer satisfaction, deliver great customer service, and optimize your call center operations.
Quality Assurance for Remote Agents
Boost customer satisfaction, deliver great customer service, and optimize your call center operations.
QM on All
Digital Channels
Ensure quality on all channels, like voice, video, SMS, text, instant messaging messaging apps, social media, and more.
Real-time Access to
All Analytics and Data
Get access to call recordings, sentiment data, and CSAT scores instantly in real-time, with no delay despite geographic location.
Remote Coaching
and Data
Supervisors can easily coach and train agents based on interaction history and data. Ensure high interaction quality no matter where an agent is located.
QM onAll Digital Channels
Ensure quality on all channels, like voice, video, SMS, text, instant messaging messaging apps, social media, and more.
Real-time Access to All Analytics and Data
Get access to call recordings, sentiment data, and CSAT scores instantly in real-time, with no delay despite geographic location.
